Cyclone Marcia wreaks havoc in Queensland!

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Tropical Cyclone Marcia

  Late last week, central and south east Queenslanders felt the force of Category 5 Tropical Cyclone Marcia.

After causing extensive damage around the Yeppoon and Rockhampton areas, she made her way south, bringing heavy rainfall and flash flooding to a large area of south east Queensland.

We have already processed over 100 claims from this event, ranging from small roof leaks, to major damage cause by high winds ripping off roofs and huge trees falling on homes.

During these tough initial stages, and with claims continually flowing in, we would like to let our customers know that we are working hard to ensure the smoothest possible outcome for their insurance claim.

Due to power and phone outages, there are some customers who we have not been able to get it touch with, but rest assured that you will not be forgotten.  Your insurance company has passed on your information to us, and your claim will be looked after.

Obviously, we have had to prioritise urgent claims, and we appreciate the understanding and compassion that we have already experienced with many customers, who understand these must be taken care of as quickly as possible.

We continue to be encouraged by the generous spirits shown in these areas, with friends, family and neighbours all lending a hand to those who have been affected more than themselves.

If we have been assigned to your insurance claim, one of our Supervisors will contact you shortly arrange assessment of your property damage as soon as possible.

Please do not hesitate to contact us should you wish to discuss any concerns.

Our dedicated email for this event is: tcmarcia@onesol.com.au.

Those customers who would like to send in photos of property damage can use this email address.  Please use your claim number and/or address in the subject line.

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